Markets: Social housing
Date: 25/03/2015

South Cambridgeshire District Council

South Cambridgeshire District Council asked Foster to deliver a full scope of refurbishment works including kitchen and bathroom installations, ventilation works, decorations, new flooring and woodwork repair. The work was carried out alongside a framework with South Cambridgeshire District Council that ran for the 2014 calendar year. At the start of the framework the Council identified a number of occupied properties that would need to be refurbished throughout the year, which were released with approximately 10 dwellings per contract.

Each contract took approximately one to two months to complete and was directly delivered by our locally-based operational team.

Works included sheltered schemes that required careful consideration and liaison with residents, carers and occupational therapists regarding the requirement for level access showers and kitchen adaptations.

Our Resident Liaison Officers were able to provide consistent support throughout the works to minimise disruption to the residents. This included arranging coffee mornings at suitable local venues to allow residents time away from their homes and respite while noisy or dusty works were taking place.

Resident satisfaction scores exceeded KPI targets and we continually met programme objectives.

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