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Business: Sureserve Fire & Electrical
Services: Compliance > Fire, Compliance > Electrical
Markets: Social housing
Client: Peabody
Date: 25/04/2020

Peabody

Our contract with Peabody covers FRA works across 1,250 properties. Services include:

  • Replacement of ceilings (And asbestosremoval if found)
  • Installation of flat entrance doors
  • Decoration of communal landings withfire rated paint
  • Fire wall installation in loft spaces
  • Communal Fire Stopping
  • Class O Varnish inspection, Deliveryand Certification
  • Signage

Works were conducted across a range of properties including low, medium and high rise blocks, sheltered schemes. All operatives are DBS checked and received refresher Health and Safety training, in addition to work in occupied premises training.

KPIs

Our ISO9001 accredited procedures ensured we achieved:

  • 100% client satisfaction
  • 99.5% defect free work
  • 100% of projects completed on time, orahead of schedule

Delivering the fire door programme

We began fitting 4 doors per days in July due to issues gaining access to properties. We conducted a resident profiling exercise which identified a high proportion of Romanian residents. We hired a Romanian-speaking project supervisor to liaise with residents. This lowered instances of no access to >4%.

Increasing access rates

We also encountered a number of residents who did not want their doors replaced. Our RLO worked with these residents to explain the importance of fire doors and the difference it makes when fires occur. Our RLO used iPads to show videos of fire doors protecting flats, highlighting the benefits to residents. We also implemented an initiative where every resident who allowed first time access would be entered into a £250 prize drawn.

Supporting Peabody residents

As part of the Sureserve Group we held a Fun Day at the Grosvenor Estate in July 2016. This consisted of a buffet meal for over 100 guests, in addition to a raffle to raise funds for Great Ormond Street Hospital. The CSR team also set up a stall to advise residents about Work Experience and Apprenticeship opportunities at Sureserve Fire & Electrical and Sureserve Group.


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