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We continuously ensure that client focus is at the heart of everything we do, ensuring a reputation for excellence as a provider of compliance and energy services, and supporting our ability to deliver impact to our clients and customers.

What it means:

  • Ensure that our clients and customers feel that the services we provide are good value for money; achieving targets around efficiency, effectiveness and sustainability
  • Ensure our purchasing decisions have a positive influence, by supporting our supply chain partners and helping small and local businesses to thrive and grow

Our targets:

  • Deliver a positive Customer Excellence Net Promoter Score every year until 2030
  • Ensure our top 10 suppliers meet our responsible business charter by 2030 – Sustainable procurement, environment & social value commitments

Quick links

Health & Safety
Supply Chain
Star of Customer Excellence Awards

Results in 2022


Customer Excellence KPI