Anchor Hanover Housing Partnership
Scope of Work: Planned heating installations at various Anchor Hanover schemes across the East of England, including air source heat pumps, ground source heat pumps and solar technologies as well as gas, oil, solid fuel and electric heating and hot water systems.
Description: Our experienced team completed thorough Options Appraisals to assist Hanover decision as to whether a fuel-switch should be made to incorporate renewable technologies to increase the property SAP ratings, reduce carbon emissions and take advantage of any funding streams available. Our installation of renewable technologies have provided Anchor Hanover the added benefit of innovative remote technologies including diagnostics, energy monitoring and systems control to support ongoing maintenance and minimise resident disruption and fuel poverty.
Our team work to our accredited management systems, ISO9001 Quality, ISO14001 Environmental, ISO50001 Energy, ISO45001 Health and Safety, Tpas (resident engagement quality mark) ensuring that we deliver a first-class, bespoke and consistent resident focused service at all times.
Resource: Maintaining exceptional KPI performance, our dedicated in-house delivery team are highly responsive. They operate a 24/7/365 rota, which gives us flexibility and ensures we always meet Anchor Hanover’s requirements.
- Experienced service, maintenance and installation operatives are qualified in all fuel types including renewable technologies, gas, oil and solid fuel; complemented by a team of electricians and multi-skilled tradespeople.
- Trained Resident Liaison Officer and 24/7/365 call centre provide residents with a local point of contact.
- Expert ICT technicians have developed a secure two-way ICT interface between our systems, enabling us to accurately monitor and report on the contract efficiently (in real-time), providing a transparent audit trail.
“We have been working with Aaron since 2017. During this time they have been a very good contractor, who are able to respond to our demands, are approachable, and have an open book approach. I would certainly recommend them as a framework contractor.”
Peter Phillips, Anchor Hanover’s Regional Asset Investment Manager
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