North Kesteven District Council
Scope of Work: 3* servicing, maintenance, repair, installations (planned and reactive), electrical condition reporting and remedial works, to North Kesteven District Council’s >3,000 domestic and commercial properties including gas, oil, solid fuel, electric and renewable heating and hot water systems. We complete over 100 installations every year.
Description: Our long-standing relationship started in 2002. Our dedicated Contract Manager maintains a close relationship with North Kesteven District Council, carefully managing the detailed programme of works and resource across all workstreams to ensure our adherence to priority timeframes and full compliance with North Kesteven’s requirements and statutory regulations.
Our team work to our accredited management systems, ISO9001 Quality, ISO14001 Environmental, ISO50001 Energy, ISO45001 Health and Safety, Tpas (resident engagement quality mark) ensuring that we deliver a first-class, bespoke and consistent resident focused service at all times.
Resource: Maintaining exceptional KPI performance, our dedicated in-house delivery team are highly responsive. They operate a 24/7/365 rota, which gives us flexibility and ensures we always meet North Kesteven District Council’s requirements.
- Experienced service, maintenance and installation operatives are qualified in all fuel types including gas, oil, solid fuel and renewable technologies; complemented by a team of electricians and multi-skilled tradespeople.
- Trained Resident Liaison Officer and 24/7/365 call centre provide residents with a local point of contact.
- Expert ICT technicians have developed a secure two-way ICT interface between our systems, enabling us to accurately monitor and report on the contract efficiently (in real-time), providing a transparent audit trail.
"Aaron Services have worked for North Kesteven District Council for the last 18 years, currently maintaining 100% compliance across our contract. They have always been a very reliable contractor delivering a first-class service and maintaining a strong set KPI’s for both our operational and financial performance.”
Ian Spreadborough, Contract and Commissioning Manager for North Kesteven District Council.
“The Council recognises the considerable efforts Aaron Services have made to ensure all the NKDC housing stock heating systems remains safe, operational and legally compliant for its tenants during the COVID-19 crisis. Aaron have ensured the safety and wellbeing of tenants through safe working systems and a dedicated service team.”
Russell Shortland, Property Services Manager for North Kesteven District Council.
Back to all case studies