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Business: Sure Maintenance
Services: Heating and hot water
Markets: Social housing
Client: Connect Housing
Date: 12/05/2014

Connect Housing

Sure Maintenance was successfully awarded this contract to provide a range of gas compliance services to around 3,000 of Connect Housing’s properties. The contract also includes the provision of repair and maintenance, servicing and installation services to a number of commercial properties including sheltered housing schemes and commercial plant.

A dedicated Contract Management Team includes a Helpdesk and administrative staff, operatives and a Customer Liaison Officer. We recruited a number of local people, including an apprentice, who were employed to help deliver this contract and others in the local area.

Our systems were integrated with the client’s Housing Management System, enabling real-time data transferral. Connect Housing could access this information as and when required, and downloadable reports provided it with information about upcoming, pending and completed jobs.

Quality assurance checks were carried out on works in progress and post completion. As a result of our commitment to high quality service, we achieved less than 1% snag incidence on handover. 

We held regular community engagement events, ensuring inclusion from all aspects of the community. We also provided support for community improvement initiatives, such as volunteering our services to help renovate or refurbish community buildings.

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