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Business: Sure Maintenance
Services: Heating and hot water
Markets: Social housing
Client: Guinness Partnership
Date: 08/02/2021

The Guinness Partnership


Boiler and central heating installations (reactive / planned) form part of our wider domestic servicing and maintenance contract, which we have been delivering since July 2017.

Our installation programmes run alongside our service and maintenance contracts, yet run independently. Properties are widespread across the North of England and SW and house a diverse range of customers – therefore we need to be prepared when accessing customer homes. 

Evidence of successful delivery


  • Installations completed within 5 / 7 days: 100%
  • Defects: <0.5%
  • Customer satisfaction: 100%
  • Spend within budget: 100%
  •  Number of re-calls (first 12 months): 0.48%

Our robust contract management and resourcing enables us to respond to all TGP installation requests, reactive / planned. This has resulted in the successful completion of over 1,000 installations each year. 

Mark Moore at Guinness said:

Over the past 7 years TGP has worked closely with Sure covering gas service, repairs and installation in the North and West of the country. This work not only covering our gas services both domestic and commercial but also across a number of other projects. 

From planned to reactive installs across some challenging geographical areas, the quality and speed of response from Sure is outstanding on all our installations. The after installation support is second to none, delivered by a company that really do care about customers.

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