Services: Compliance > Electrical
Markets: Social housing
Date: 14/02/2017

Peabody Housing Trust

In 2013 Lakehouse was appointed, after a competitive tendering exercise, to Peabody Housing Trust’s £75m major works programme. The works are split between two contractors and cover internal refurbishments to occupied properties including electrical rewire, door entry systems, CCTV installation, lateral mains and risers and communal area rewire.

There are over 20,000 properties across 26 London boroughs, comprising modern and Victorian street properties, high, low and mid-rise blocks and extensive sheltered accommodation.

Works are spread across the capital and are undertaken to pockets of stock, mostly estates. Where we are working on multiple estates, or large groupings of pocketed stock, we have set up local office and respite areas to improve resident experience and ensure we able to provide a quick response if required.

Previously at Peabody, residents had suffered property damage by the incumbent contractor during installations, which had left Peabody in a difficult position at resident meetings. Upon appointment we agreed to take photographs before work started, ensuring homes were returned undamaged. This quickly built trust and addressed falling satisfaction.

Working across 26 London boroughs requires considerable communication and collaboration with multiple local authorities, councils and utility companies. With this in mind, efficient programming is crucial as is the flexibility to amend the programme at any time. Once we have been issued a programme of works, and we are in receipt of a full accurate property list, we immediately commence liaison with utility providers, obtaining the necessary statutory approvals, and identify and carry out relevant surveys and investigations.

Back to all case studies