The Guinness Partnership
Providing servicing, responsive repairs and installations to heating systems to approximately 24,000 domestic and commercial properties.
Our comprehensive responsive repairs service is managed by our in house customer contact centre which operates 24 hours a day, 365 days a year. The centre is manned by experienced, multi-lingual call handlers and senior engineers who provide technical support.
Quality training ensures that our call handlers are able to identify the cause of common problems and, where appropriate, talk residents through simple fixes. Gas leaks and loss of heating and/or hot water are considered an emergency and in these cases our Gas Safe accredited engineers will attend to the situation promptly.
Calls into our customer contact centre are made via a dedicated free phone number. We aim to provide all callers with an excellent customer experience.