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As a customer we hope you find the following information useful.

What to do in a Gas Emergency

If you think that you can smell Gas in your home, turn off your supply at the gas meter, ventilate area by opening windows and doors, and immediately contact the National Gas Emergency Service Provider, National Grid on 0800 111 999.

The importance of your Annual Heating Safety Check

Every year, Sure Maintenance arranges suitable appointments with our customers to gain access to their home for essential annual heating safety checks. Having your appliance/s serviced helps to ensure your safety. Legislation states that the service must be carried out once a year, so it is essential that you make every effort to keep this appointment or contact us immediately to make an alternative appointment. Should you fail to keep your appointment or fail to arrange an alternative date, the matter will be referred back to your Landlord.

Home Heating Safety

Please ensure that you allow us to gain access to your property on an annual basis, so that our trained engineers can carry out safety checks on your central heating appliances.

Please also remember that an air vent that supplies combustion air to an appliance must never be blocked up, as it this can cause serious issues including CO poisoning!

 

Trouble shooting checklist

There could be a number of reasons why your central heating or hot water system isn't working.