We continuously ensure that client focus is at the heart of everything we do, ensuring a reputation for excellence as a provider of compliance and energy services, and supporting our ability to deliver impact to our clients and customers.
What it means:
- Ensure that our clients and customers feel that the services we provide are good value for money; achieving targets around efficiency, effectiveness and sustainability
- Ensure our purchasing decisions have a positive influence, by supporting our supply chain partners and helping small and local businesses to thrive and grow
Our targets:
- Deliver a positive Customer Excellence Net Promoter Score every year until 2030
- Ensure our top 10 suppliers meet our responsible business charter by 2030 – Sustainable procurement, environment & social value commitments
Quick links
| Health & Safety |
| Supply Chain |
| Star of Customer Excellence Awards |
Results in 2022
94.0%
Customer Excellence KPI