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Our Employee Representative Council consists of members elected from all parts of the Group, ensuring that all of our people have a voice.

The Group’s Employee Representative Council (‘ERC’) has continued to provide a valuable communication pathway for colleagues across all businesses directly to the Group’s Executive Management Team. Direct reporting to the Directors and Executive Chair ensures all issues receive the most senior of focus and, importantly, provides our employees with a direct route to highlight issues important to them.

One of the most significant initiatives introduced recently from ERC activities is the Group’s adoption of an Employee Assistance Programme, available to all of our employees across the Group and providing 24-hour telephone advice offering a wide range of one-to-one private support as well as a dedicated online portal for users. The subsequent uptake and service review led to the ERC being instrumental in developing the scope for and distributing a Health and Wellbeing Survey to all employees, which will be used to further our understanding of our employees' needs.

In 2020 the Group’s Employee Representative Council (ERC) undertook local elections for many of its representatives during the year, and has continued to provide a valuable communication pathway for colleagues across all Businesses’ directly to the Group’s Executive Management Team.

Our employees are encouraged to share their thoughts and ideas, and to tell us where and how we can do better.