Our Employee Representative Council consists of members elected from all parts of the Group, ensuring that all of our people have a voice.

The Group’s Employee Representative Council (‘ERC’) has continued to provide a valuable communication pathway for colleagues across all businesses directly to the Group’s Executive Management Team. Direct reporting to the Directors and Executive Chair ensures all issues receive the most senior of focus and, importantly, provides our employees with a direct route to highlight issues important to them.

During the last two years the ERC has had an increasingly important role in supporting our people within our businesses. Each business representative communicates to their employees on a regular basis, and is available to discuss workplace matters with them and help them access the support, resources or information they need to be able to feel valued in the delivery of their work.

The ERC has helped our people know of and access our Employee Assistance Programme, available to all of our employees across the Group and providing 24-hour telephone advice offering a wide range of one-to-one private support as well as a dedicated online portal for users. 

In 2021 the ERC undertook local elections for many of its representatives, and has continued to provide a valuable communication pathway for colleagues across all Businesses’ directly to the Group’s Executive Management Team.

Our employees are encouraged to share their thoughts and ideas, and to tell us where and how we can do better.