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What to do in a gas emergency

If you think that you can smell gas in your home, turn off your supply at the gas meter, ventilate the area by opening windows and doors, and immediately contact the National Gas Emergency Service Provider, National Grid, on 0800 111 999.

Troubleshooting checklist

There could be a number of reasons why your central heating or hot water system isn't working. But there are things that you can do at home to sort this (without having to schedule an engineer visit). 

We’ve pulled together some helpful information and advice that can get your boiler working again: 

  1. Follow each step in our emergency checklist (see right).
  2. Or choose an option below to identify what type of problem you're experiencing at home and our videos will talk you through some quick fixes.

Combi Boiler 

No Heating

No Hot Water

System Boiler

No Heating

No Hot Water

If you're still in need of help, please do request a repair with us.

Home heating safety

Please ensure that you allow us to gain access to your property on an annual basis, so that our trained engineers can carry out safety checks on your central heating appliances.

Please also remember that an air vent that supplies combustion air to an appliance must never be blocked up, as this can cause serious issues including CO poisoning!