The performance of our business, our reputation amongst our stakeholders and industry, and our strategy going forward, together with our profitability, all rest firmly with the quality and ability of our people to deliver excellent work and, in turn, our ability to find and retain them.

Sector wide, businesses are facing challenges in finding the right people for the job and in keeping them owing to skills shortages impacting roles such as Service and Installation Engineers. For this reason it is so important that the Group invests in programmes and initiatives found within the Sureserve Academy in order to encourage the right people to remain with us following recruitment.

Ongoing training and personal development have an essential role to play in this area. We operate a Graduate Recruitment Programme identifying colleagues who can grow with us, ensuring that we have in place a talent pipeline to continue positively growing our business.

The Sureserve Academy

Through an ongoing commitment to training, development and investment we make it clear to our people that in the long term we encourage them to grow and develop within their profession, developing their career in exactly the way they feel they want to. The Sureserve Academy is the central hub for all learning and development activity across the Group. We are creating visibility and promoting consistency in all training and upskilling undertaken within each of our businesses, whether that’s apprenticeships, new recruits, employee development opportunities, mandatory training or our online learning management system. We believe the Academy has the potential to become the cornerstone of our resourcing and reputation within the industry.

The Academy’s aim is to prepare the Group to meet both today’s training demands and tomorrow’s operational challenges. We are committed to developing and identifying talent within our business, to generate exciting career opportunities and a consistent quality talent pipeline to meet the market’s growing demands and ensure the long term sustainability of our business.

In May this year we hosted our first Sureserve Academy event bringing together over 120 learners from across the UK to share their knowledge and experience with fellow trainees, managers and members of the Board. The day provided an opportunity to meet other colleagues from different parts of the Group and it highlighted the quality of people undertaking apprenticeships, upskilling and management training across the businesses. Attendees were invited to share a day of team building and discussions regarding the Academy’s aims, strategies and developments. It was an opportunity for many of our people to meet for the first time and share their experiences of training within the Group, offering a valuable insight into the variety of paths to further development open to them.

We make sure the Group is an enjoyable and motivating place to work.