Our continuing reputation for excellence as a provider of asset and energy support services is mission-critical, supporting our ability to win new contracts and deliver against their requirements. This is why we continuously ensure that client focus is at the heart of everything we do.
As our Executive Chairman Bob Holt has stated: “The development and long term prosperity of our business is reliant on every individual committing to a shared ethos of customer care, from the very top of the organisation, starting with me and the Board, to the office-based employees across the country, to the individuals working out in our communities on a daily basis. Every one of us has a responsibility to make our commitment to our customers the very best it can be, and it is this commitment that lies at the heart of our success moving forward.”
As part of Customer Service Week every year, we run a business-wide Customer Service Award programme. The 2018 winner was Water Hygiene Technician, Ian Curzon, who has been with H2O Nationwide for almost two years. Ian was chosen for his “excellent customer service that goes above and beyond on a daily basis”, “compliments from residents” and “polite and courteous professionalism”. The award brought to the fore the Group’s focus on client service, which has in turn driven improvements internally within a number of businesses.
Celebrating the hard work and achievements of our people is also something which is shared Group wide, and apparent right through our businesses. ‘Sureserve Legends’ is a peer-to-peer award which invites our employees to nominate colleagues for the difference that they make to the people around them, be it in one of our offices, in a call centre or on the road. Winners are selected from the testimonials of those that work with them, and whose working lives are improved because of their passion and energy for what they can bring to the business.
We make sure the Group is an enjoyable and motivating place to work.
Making an impact by building trust through great results
Allied Protection has worked in partnership with A2Dominion to improve fire safety within all blocks in the London region. Since the commencement of contract, fire safety has improved considerably. Allied Protection is able to respond quickly and professionally to change.
John Turner, Assistant Director of Property Services, A2Dominion
Making an impact by being responsive and keen to learn and adapt
The feedback we have received from care providers, families and the director of Adult and Community Services has been one of high praise, commenting on how the accommodation goes a long way to improving the quality of life for adults with learning disabilities.
Niall Henderson, Housing Development Consultant, London Borough of Bromley
Making an impact by being trustworthy and reliable
Each worker I met was polite and friendly. I never had an issue with any of them and they all worked so hard. My queries were always answered and you dealt with everything in a quick and polite way, putting my mind at ease.
A resident on the Troutbeck Estate, Camden Council
Making an impact through good relationships and approachability
Altogether I think you’ve done an amazing job and I want to thank you for making it everything we’ve dreamt of. Young children and their parents and carers will have a fantastic time in the building and we are really looking forward to using it to its full potential.
Fran Bunkall, Rainbow Children’s Centre
Making an impact by being ready to go that extra mile
We're both delighted with our new look home and would like to thank Everwarm for its work.
Mr and Mrs Agnew, Dunphail Road, Glasgow