Our continuing reputation for excellence as a provider of compliance and energy services is mission-critical, supporting our ability to win new contracts and deliver against their requirements. This is why we continuously ensure that client focus is at the heart of everything we do.

Every year we serve hundreds of thousands of end customers when we are contracted to deliver work schemes for public sector clients across the UK. As we know, providing our services means more than the installation and maintenance work we do in homes, public buildings and businesses, and an enormous part of our success is in the manner in which we interact with our customers and clients and how their experience and perception is formed on the quality of support they receive. Working hard to deliver customer excellence to all our clients and customers is key to the Group’s success and in ensuring we consistently demonstrate our value throughout our quality services across the UK.

Annually we run the Sureserve Group Customer Excellence Awards which is an opportunity for people from across the Group to nominate a colleague who has excelled in their customer service during the year. Tracey Scott of Everwarm was chosen as this 2019’s winner. Tracey has made a big impression on her colleagues at Bathgate and was chosen to be our winner for her ‘exemplary customer service from the first day she started’ and her ‘vast knowledge and experience in providing a great customer service’.

We make sure the Group is an enjoyable and motivating place to work.