Our continuing reputation for excellence as a provider of compliance and energy services is mission-critical, supporting our ability to win new contracts and deliver against their requirements. This is why we continuously ensure that client focus is at the heart of everything we do.
Every year we serve hundreds of thousands of end customers when we are contracted to deliver work schemes for public sector clients across the UK. As we know, providing our services means more than the installation and maintenance work we do in homes, public buildings and businesses, and an enormous part of our success is in the manner in which we interact with our customers and clients and how their experience and perception is formed on the quality of support they receive. Working hard to deliver customer excellence to all our clients and customers is key to the Group’s success and in ensuring we consistently demonstrate our value throughout our quality services across the UK.
Annually we run the Sureserve Group Customer Excellence Awards which is an opportunity for people from across the Group to nominate a colleague who has excelled in their customer service during the year. Tracey Scott of Everwarm was chosen as this 2019’s winner. Tracey has made a big impression on her colleagues at Bathgate and was chosen to be our winner for her ‘exemplary customer service from the first day she started’ and her ‘vast knowledge and experience in providing a great customer service’.
We make sure the Group is an enjoyable and motivating place to work.
Making an impact by building trust through great results
Allied Protection has worked in partnership with A2Dominion to improve fire safety within all blocks in the London region. Since the commencement of contract, fire safety has improved considerably. Allied Protection is able to respond quickly and professionally to change.
John Turner, Assistant Director of Property Services, A2Dominion
Making an impact by being responsive and keen to learn and adapt
The feedback we have received from care providers, families and the director of Adult and Community Services has been one of high praise, commenting on how the accommodation goes a long way to improving the quality of life for adults with learning disabilities.
Niall Henderson, Housing Development Consultant, London Borough of Bromley
Making an impact by being trustworthy and reliable
Each worker I met was polite and friendly. I never had an issue with any of them and they all worked so hard. My queries were always answered and you dealt with everything in a quick and polite way, putting my mind at ease.
A resident on the Troutbeck Estate, Camden Council
Making an impact through good relationships and approachability
Altogether I think you’ve done an amazing job and I want to thank you for making it everything we’ve dreamt of. Young children and their parents and carers will have a fantastic time in the building and we are really looking forward to using it to its full potential.
Fran Bunkall, Rainbow Children’s Centre
Making an impact by being ready to go that extra mile
We're both delighted with our new look home and would like to thank Everwarm for its work.
Mr and Mrs Agnew, Dunphail Road, Glasgow