Throughout the many challenges faced during the COVID-19 pandemic, the UK has seen a great many more people spending a lot more time in their homes and utilizing their gas appliances on a much more regular basis. As always, ensuring gas appliances are safe and functional in every home is an essential part of our Gas Compliance businesses’ work, and Sure Maintenance has been working closely with Great Places Housing Group to deliver just that.
Sure Maintenance made certain that their teams were prepared to deliver services to GPHG’s stock profile of nearing fifteen thousand properties throughout the period, with regionally specific van stocks and appliance specific training delivered to their operatives. These steps led to first-time fix rates dramatically improving into the high 90% range, and has had a direct impact on customer satisfaction.
Ash Harrison, Gas Compliance Manager at Great Places Housing Group said “Confidence has been instilled into our customers by Sure’s service delivery, which in turn has seen the rates of our no access for gas servicing & repair decrease dramatically over the last few months. Sure have provided us with their constant assistance to ensure that we at GPHG remain compliant with all of our statutory obligations in regards to gas safety, continued success for compliance in this area is now there for all to see. It has been reassuring for me to know that Sure Maintenance are applying innovative solutions to enhance the customer experience of Great Places customers. In fact as the Gas Compliance Manager for GPHG, I can confidently say that Sure are regularly exceeding set KPI targets across the spectrum. Sure’s promotion of their “one team ethos” is really fantastic for us at GPHG, meaning in addition to those colleagues that are dedicated to our contract, we can utilize any member of the business at any one time, ensuring consistency of the service delivery is maintained for all of our customers and stakeholders."
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