Sureserve Group

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  7. Our culture

With almost 3,000 employees working from offices across the UK, the Sureserve Group is proud of a culture that encourages collaboration, respect and recognition. Our people have the opportunity to excel whilst driving our shared passion to make a difference to people's lives.

There are a number of important networks and initiatives that ensure our people have the information, support and resources neccessary to undertake their work as well as feel valued and respected in our workplace.

Employee Representative Council>

Equality,
Diversity & Inclusion>

Employee Assistance Programme

Our Values

There are five core values that help create One Sureserve:
  • We ensure the Safety of all those we work with
  • We deliver Excellence through our work
  • We treat everyone with Respect
  • We act with Integrity
  • We provide Expertise to our customers
  • We create Sustainability for our customers, communities and the environment

 

Sureserve Legends Awards

Every three months the Group celebrates the Sureserve Legends Awards, during which our people nominate the exceptional colleagues that they work with for making such a difference to their working day. The overall winner is invited to attend working group meetings being held during that quarter, allowing them an opportunity to have their voice heard and be at the centre of decision making in the Group.

We recently broadened the scope of the awards and added a second category, the Legends in the Community Award, for our people that go above and beyond for a resident or customer whilst delivering their work. We often receive testimonials from clients and residents when this happens and the impact of these stories on both ourselves and our clients and partners is always significant, and for this reason we believed it was important to do more to recognise these individuals.

Star of Customer Excellence Awards

Working hard to deliver customer excellence to all our clients and customers is key to the Group’s success and in ensuring we consistently demonstrate our value throughout our quality services across the UK.

Annually we run the Sureserve Star of Customer Excellence Awards which is an opportunity for people from across the Group to nominate a colleague who has excelled in their customer service during the year.