Business: Everwarm
Services: Energy Services > Heating systems
Markets: Social housing
Date: 13/07/2017

Forth Housing Association

Phases 1, 2 and 3 of Forth Housing Association’s gas infill programme set out to replace existing electric storage heating with high efficiency gas central heating and hot water. After successfully completing the first gas infill project in 2011, Everwarm was successful in winning the tender to deliver phases 2 and 3. These three phases provided a new gas infrastructure, meters and heating systems to more than 200 tenants who will benefit from a more efficient heating and hot water system with savings on their energy bills of around £400 per year.

Everwarm coordinated the funding model that included two main funding streams: CESP, with Everwarm’s utility partner of choice for this project, Scottish Power; and Infrastructure Works, in which the works were carried out by specialist subcontractors who provided funding support for the provision of the gas supply to these off-gas areas.

Forth Housing Association has a diverse range of tenants including elderly and vulnerable. To ensure that these tenants received the required support, a pre-installation visit was carried out to each property by the Everwarm contract supervisor and a client representative. As well as discussing the scope of the works, these visits provided tenants with the opportunity to raise any issues regarding the timing of the work, specific requests for the location of radiators and boilers and any special help that may be required such as lifting flooring, moving furniture, etc.

Tenants were then requested to complete customer satisfaction forms on completion of the works to ensure that standards were maintained throughout.

The contract supervisor attended the site every day and was the first point of contact for the client’s representative. He also visited any tenants at their request and was responsible for the general running of the works on site. On larger sites Everwarm now uses Resident Liaison Officers, a dedicated resource which provides daily support for tenants and homeowners throughout the contract.

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