Business: Aaron Services
Services: Compliance > Gas
Markets: Social housing
Date: 11/12/2019

City of Lincoln Council

Aaron are contracted to provide City of Lincoln Council the 3 star servicing and maintenance of domestic and commercial gas, oil, solid fuel, electric and renewables, as well as installations (planned and reactive), electrical condition reporting and remedial works for approximately 8,000 properties located within the City boundaries. We complete over 500 installations every year.

We have been working together since 2006, celebrating our 13th anniversary in April 2019, demonstrating the strength of our relationship and delivery of mutual satisfaction. Our relationship is enriched with our shared offices at the City of Lincoln Councils Hamilton House premises.

Our current performance can be evidence by KPIs including:

  • Servicing compliance: 100%
  • Appointments made: 100%
  • Appointments kept: 99.88% (repairs), 100% (servicing)
  • Customer satisfaction: 100%

Our work with City of Lincoln Council has received national recognition:

  • Morgan Lamberts Award: Best Performing Client and Service Provider 2018
  • Corgi’s Award Shortlisting: Partnership and Collaboration of the Year 2018-19

Our dedicated Resident Liaison Officer ensures that the consideration of residents remains in the forefront of everyone’s minds throughout. Working to our accredited TPAS (resident engagement quality mark) and managing all resident communications/engagement activities.

Our dedicated in-house ICT team have developed a secure two-way ICT interface between our two systems, enabling us to accurately monitor and report on the contract efficiently (in real-time), providing a transparent audit trail.

Graeme Twell, City of Lincoln Council’s Gas Service Team Leader said:

"Meeting our expectations has only been made possible as a result of the collaborative working between Aaron and the City of Lincoln Council. The ethos is always a progressive, can do one, from all personnel at every level. I feel an enormous sense of pride to be part of such a successful working partnership and the many benefits it brings to the City of Lincoln Council, residents and local customers. At financial year end 2018-19, City of Lincoln Council had 100% LGSR compliance across all our properties. Aaron’s hard work and dedication has been key to achieving this goal.


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