Markets: Social housing
Date: 11/03/2015

Accent Nene 2015

Foster, part of the Lakehouse Group, has been providing responsive repairs and void property improvements for Accent Nene since July 2005. These works are delivered alongside a disabled adaptation programme.

Over time we’ve established a service which complements Accent Nene’s existing systems. Its own repairs team is the first point of contact for customers, so we’ve created a process which enables work to be scheduled immediately, therefore providing tenants with a service that is easy to use, and eliminating the need for callbacks.

Aside from the work that we’re contracted to undertake, there are lots of other ways in which we can help. Each year we enter a team in the Peterborough Dragon Boat Festival, made up of representatives from Accent Nene and Foster. It’s a great opportunity for us to raise funds for East Anglian Children’s Hospices, and a chance to put work to one side, have some fun together and build better relationships.

Back to all case studies